Refund Policy
We stand behind everything we sell. Here's exactly when and how we issue refunds — straightforward, no runaround.
Overview
We offer refunds on eligible items within 30 days of delivery. Refunds are returned to your original payment method only. No cash refunds.
Our refund policy exists to protect both you and us. Every refund request is reviewed individually — we take fairness seriously on both sides.
Eligible for Refund
You may be eligible for a full refund if:
Non-Refundable
The following items are not eligible for refunds.
How to Request a Refund
Requesting a refund is simple:
Email Us
Send your request to support@cornyclouds.com with your order number and reason.
Provide Evidence
For defective or wrong items, attach clear photos showing the issue.
Await Confirmation
We'll respond within 48 hours with next steps and shipping instructions if a return is needed.
Ship the Item
If a physical return is required, ship it within 7 days of our approval.
Receive Refund
Once received and inspected, we'll process your refund within 5–7 business days.
Refund Timeline
Refund request received
Our artist review & approval
Return received & inspected
if physical return required
Refund initiated by us
Funds reflected in your account
depends on your bank
Once we initiate a refund, we have no control over how long your bank takes to process it. Contact your card issuer if the refund doesn't appear after 10 business days.
Partial Refunds
In some cases, only a partial refund may be issued:
Disputes & Chargebacks
Please contact us before initiating a chargeback. We almost always resolve issues faster directly.
If you initiate a chargeback without contacting us first, we reserve the right to dispute it with evidence of order fulfillment. Unresolved fraudulent chargebacks may result in account termination and referral to relevant authorities.
We're real people — just email us. Most issues are resolved within 24–48 hours.
Contact
Refund question? Order issue? We're here.
support@cornyclouds.comYou can also review our Returns Policy and Terms of Service for more context.