Returns & Refunds
We want you to love what you ordered. If something isn't right, here's everything you need to know about our return process.
Overview
We offer a 30-day return window from the date of delivery on all eligible items. Your satisfaction matters — if something isn't right, we'll make it right.
All items must be returned in their original condition — unworn, unwashed, with tags attached. Once we receive and inspect your return, we'll process your refund or exchange within 5–7 business days.
Eligibility
To qualify for a return, your item must meet the following conditions:
Return Process
Returning is simple. Follow these steps:
Contact Us
Email support@cornyclouds.com with your order number and reason for return.
Receive Instructions
We'll respond within 48 hours with a return authorization and shipping instructions.
Pack & Ship
Securely pack your items with original tags. Ship to the address we provide.
Inspection
We inspect returned items within 2 business days of receipt.
Refund Issued
Once approved, your refund is processed within 5–7 business days.
Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.
Exceptions
The following items are not eligible for returns or exchanges.
Exchanges
Want a different size or colour? We offer direct exchanges on eligible items within the 30-day window. Subject to stock availability — limited drops may not have inventory for exchange.
To request an exchange, include your preferred replacement item details in your return email. If the requested item is unavailable, we'll issue a store credit or full refund.
Refund Timeline
Refunds are issued to the original payment method only. We do not issue cash refunds.
Contact Us
Have a question about your return? We're here to help.
support@cornyclouds.com